13 Years.
Zero Downtime.
Own end-to-end operational delivery for a multi-tenant agentic AI platform on Azure AKS and AWS EKS — Helm releases, Terraform changes, runbooks, incident response, and compliance documentation.
Automated infrastructure and service upgrades with Terraform, Ansible, and GitHub Actions — reduced manual workload 40% and cut deployment times from hours to minutes.
Automated cloud infrastructure deployment with Terraform, Ansible, and PowerShell — 35% faster deployments, zero rollback incidents for 6 months via GitLab CI/CD pipelines.
+ 4 Earlier Roles (2013–2021) Expand ↓
Led data center decommission and migration to Azure with zero service interruption; transitioned 2,000-device MDM from SCCM to Microsoft Intune.
Led full migration of on-premises infrastructure to Azure and Office 365, achieving 99.95% uptime across global HQ, manufacturing, and international sites.
Maintained and troubleshot complex network systems, ensuring 99.9% uptime for enterprise applications across multiple hotel business systems.
Managed daily operations of core networking systems, resolving 150+ complex service tickets with a 95% satisfaction rate.